Frequently asked questions
Quick answers — for deeper context follow the links. If you don't see your question, the Troubleshooting guide or support@apixx.io are your next steps.
General
What is Flows?
A managed integration platform run by APIXX. You configure connectors and flows; we operate them and surface every result here.
Is Flow self-serve or fully managed?
Both. You can build, pause, and inspect everything yourself. APIXX engineers are also on-call 24/7 for the systems we manage on your behalf.
Where does Flow run?
Standard tenants run in us-east-1. EU and APAC residency is available on Scale and Enterprise — see Security.
Operations
How fresh is the dashboard?
30–60 second cache on most pages. Hit refresh in the top bar to force a re-read.
Can I trigger a flow manually?
Yes — every flow has a Run now button. You can also call POST /v1/flows/:id/trigger from the API.
What happens when I pause a flow?
No new runs start. In-flight runs complete normally. Resume to pick up from the last cursor — no data is lost.
Why is a connector in "degraded" state?
Almost always expired OAuth tokens or revoked permissions. Click Reconnect on the connector. Full playbook in Troubleshooting.
Data
What's a canonical record?
A normalized, deduplicated entity (customer, order, etc.) merged from one or more source rows. See APIXX Data for the model.
Can I push data into APIXX Data directly?
Yes, via the ingest endpoint on the public API. But for routine syncing, a flow is better — it tracks cursors, errors, and retries for you.
How do I get data out?
Read endpoints on the public API (API Reference), the Reverse ETL marketplace app, or a custom destination connector.
Admin
How do I become an admin?
Admins are granted by existing APIXX admins via the user_roles table — there's no self-serve elevation. Ask your APIXX engagement lead.
What does Admin Mode actually do?
It widens every page from "my tenant" to "all tenants," with a customer picker for scoping. See Admin console.
Are impersonated writes attributed to the user or the admin?
Writes are authored by the admin. The audit log records both identities so you can always trace who actually did what.
Billing
What counts as a transaction?
One successful run-record pair. See the meter definitions in Usage.
What happens at 100% of plan?
Soft limits by default — Flows keeps running and overage shows on the next invoice. Hard caps are contract-specific.
Can I upgrade mid-cycle?
Yes — upgrades are pro-rated and effective immediately. Downgrades take effect next cycle.